Level 1 Manager Approval for RITM

[Sriram28]

Hello Team,

I have two levels of approvals for a request.(RITM)

level1 - manager 

level 2- group

This I have used workflow.

1) Now, if Manager only raised a request for his employee, then I can see approval record is "No longer Required" state and not proceeding further.

2) And also what if the manager is on leave and how to deviate the approval records for approval?

How to handle this scenario.

[Ankur Bawiskar]

@Sriram28 

so what's your question?

are you stuck somewhere?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Sriram28]

Hi @Ankur Bawiskar ,

As per my point1, it is not moving to leve2 approval as 1st leve1 is no longer reuquired state beacise of manager itself submitted the request.

[Ankur Bawiskar]

@Sriram28 

So did you check how the flow/workflow is configured?

Is that configured as per your requirement?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rafael Batistot]

Hi @Sriram28 

Is workflow editor? If yes, add “if activity” to deviate the approval records 

https://www.servicenow.com/docs/bundle/zurich-build-workflows/page/administer/workflow-activities/re...