Level 1 Manager Approval for RITM

[Sriram28]

Hello Team,

I have two levels of approvals for a request.(RITM)

level1 - manager 

level 2- group

This I have used workflow.

1) Now, if Manager only raised a request for his employee, then I can see approval record is "No longer Required" state and not proceeding further.

2) And also what if the manager is on leave and how to deviate the approval records for approval?

How to handle this scenario.

[Ankur Bawiskar]

@Sriram28 

so what's your question?

are you stuck somewhere?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Rafael Batistot]

Hi @Sriram28 

Is workflow editor? If yes, add “if activity” to deviate the approval records 

https://www.servicenow.com/docs/bundle/zurich-build-workflows/page/administer/workflow-activities/re...