Level 1 Manager Approval for RITM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hello Team,
I have two levels of approvals for a request.(RITM)
level1 - manager
level 2- group
This I have used workflow.
1) Now, if Manager only raised a request for his employee, then I can see approval record is "No longer Required" state and not proceeding further.
2) And also what if the manager is on leave and how to deviate the approval records for approval?
How to handle this scenario.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
so what's your question?
are you stuck somewhere?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
Hi @Ankur Bawiskar ,
As per my point1, it is not moving to leve2 approval as 1st leve1 is no longer reuquired state beacise of manager itself submitted the request.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago
So did you check how the flow/workflow is configured?
Is that configured as per your requirement?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
3 weeks ago - last edited 3 weeks ago
Hi @Sriram28
Is workflow editor? If yes, add “if activity” to deviate the approval records
