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03-28-2024 12:29 AM
Hey!
A customer of mine wants to have two (or more) changes linked to each other.
They would like to have this connection to make visible in eacht ticket, if their are any other changes to have an eye on or to communicate with these.
I know we can use the conflict detection and assistance, but this seems not to be the best solution in their mind.
In the ootb related links i did not find any suitable Relation.
#change
Solved! Go to Solution.
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03-28-2024 02:10 AM
OOTB the related list available to create / link the change with change. but it is not M2M. so in this you need to make it M2M relationship only then this related list will work.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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03-28-2024 01:38 AM
What exactly is the use case? I assume the parent/child relationship isn't sufficient?
If that's the case, put a list field on the form, referencing the change table, so they can add them there. Or create a new related list (change to change).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
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03-28-2024 02:10 AM
OOTB the related list available to create / link the change with change. but it is not M2M. so in this you need to make it M2M relationship only then this related list will work.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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