Loading sc_req_item.list with Stage column taking long to load

[KP28]

Hello,

I noticed a behavior both on my PDI and my customer's instances (both running on Vancouver patch2 hotfix1) that when I load the requested item list view with Stage column, it takes very long for the page to load. When I remove the Stage column, it loads fine.

I came across this KB article: https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=ccb5c9d9dbcdb410030d4430399619d9 for older versions (Paris, Orlando) and it seems to me that the issue came back for Vancouver. 
Does anyone else have the same issue and know the possible root cause/workaround for this issue?

Thank you.

[-O- · Accepted solution]

Yes, the issue "came back" in Vancouver.

As a workaround we have removed the column from all list views (global or per/user ones).

Though I think it has been fixed in the latest Vancouver (patch 3) - or rather it is not as bad as in the original release.

Also this is Core UI specific, so there will be no problems in Service Operations Workspace.

[KP28]

Hello, 

Thank you for the reply! Understand that it's not affecting workspaces, but we still have customers who are using Core UI for daily operation. And moving to workspace is not a solution for them at the moment. I will wait for patch 3 upgrade and check again.

[-O-]

You're welcome 🙂

[Community Alums]

Thanks for your answer. I confirm that this issue is fixed in Vancouver Patch 3. You can see more in the KB :

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1540179