Log Export service

shubhamdubey
Mega Sage

Hi Team,

Good day!

I am seeking assistance with configuring the Log Export Service. Currently, when I select the service, I am not receiving any details or results.

Could you please help me understand if there are any prerequisites, configurations, or permissions that might be missing?

Your support would be greatly appreciated.

Thank you in advance.

 

log_export_services.png

Best regards,
Shubham




3 REPLIES 3

abbasshaik4
Tera Sage

Hello @shubhamdubey,

 

Please refer to the link below:
Log Export Service (LES) • Australia Platform security • Docs | ServiceNow
OR
Administration: Log Export Service || Knowledge & ... - ServiceNow Community

 

If it is helpful, please mark it as helpful and accept the correct solution by referring to this solution in this feature it will be helpful to them.

 

Thanks & Regards,

Abbas Shaik

Vikram Reddy
Tera Guru

Hi @shubhamdubey,

 

First thing to check: go to Hermes Messaging Service > Diagnostics and run it for whatever service your log producer points at. A common documented state there is "Hermes is installed but isn't fully configured yet for service: <service name>", and if that comes back for your service, it fully explains an empty Topic Inspector, the topic list is empty because Hermes itself hasn't finished activating for that service, not because your log source is wrong.

Second thing, and honestly the more likely culprit given your screenshot: the Select Service dropdown in the Topic Inspector lists every Hermes service registered on the instance, not just the one Log Export Service created for your source. uxa-sync-service is a separate Hermes consumer used for a different sync/replication flow, so pointing List Topics at it will always come back "No Topics To Display" no matter how correctly your Log Producer is configured. Go back into the Log Export Service setup and confirm the exact service name tied to the source you configured in step one, then select that same service here.

On top of that, a Hermes topic only gets created once the source actually exports its first log record, so also confirm the underlying Log Source record is Active and its filter is actually matching something, otherwise you'll see nothing even against the right service.

Share the exact service and log source name from your setup and I can help narrow it down further.

References

 

Thank you,
Vikram Karety
Octigo Solutions INC

shubhamdubey
Mega Sage
Thank you for the response. Upon checking with the ServiceNow Support team, they confirmed that the "External Topic" is visible from their end. However, it is not appearing on our side. The support engineer has informed us that they will discuss this further with the Product Team and provide an update once they receive more information.