Logged in user for watchlist

Natahlie Nativi
Tera Contributor

We added a watchlist in the sc_req_item ticket_configuration. We wanted that only the logged in user will be the available choice. It works for admin users but for a specific user it doesn't. 
User has a write access for the watchlist field.
admin

NatahlieNativi_1-1742887521885.png


non-admin

NatahlieNativi_2-1742887540590.png

 

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@Natahlie Nativi 

ideally watch list is not allowed in standard ticket config fields.

The field is editable for non-admin in ticket page?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar ,

Currently yes it is editable and writable since we granted a write access to a specific role. 
But there are no users in the choices even if remove the filters.

@Natahlie Nativi 

OOB there is a query business rule on sys_user "user query"

Also check table.None READ ACL on sys_user is blocking?

Did you check with that user in native and that user is able to select some other user or not?

AnkurBawiskar_0-1742888872372.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

We tried deactivating the "user query" business rule but still there is no choices. 

For table.None, I can't searched it.. 

The user can access and read records the sys_user table.