Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Logged in user for watchlist

Natahlie Nativi
Tera Contributor

We added a watchlist in the sc_req_item ticket_configuration. We wanted that only the logged in user will be the available choice. It works for admin users but for a specific user it doesn't. 
User has a write access for the watchlist field.
admin

NatahlieNativi_1-1742887521885.png


non-admin

NatahlieNativi_2-1742887540590.png

 

7 REPLIES 7

Ankur Bawiskar
Tera Patron
Tera Patron

@Natahlie Nativi 

ideally watch list is not allowed in standard ticket config fields.

The field is editable for non-admin in ticket page?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hello @Ankur Bawiskar ,

Currently yes it is editable and writable since we granted a write access to a specific role. 
But there are no users in the choices even if remove the filters.

@Natahlie Nativi 

OOB there is a query business rule on sys_user "user query"

Also check table.None READ ACL on sys_user is blocking?

Did you check with that user in native and that user is able to select some other user or not?

AnkurBawiskar_0-1742888872372.png

 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

@Ankur Bawiskar 

We tried deactivating the "user query" business rule but still there is no choices. 

For table.None, I can't searched it.. 

The user can access and read records the sys_user table.