Logged in user for watchlist
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03-25-2025 12:30 AM
We added a watchlist in the sc_req_item ticket_configuration. We wanted that only the logged in user will be the available choice. It works for admin users but for a specific user it doesn't.
User has a write access for the watchlist field.
admin
non-admin
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03-25-2025 12:39 AM
ideally watch list is not allowed in standard ticket config fields.
The field is editable for non-admin in ticket page?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-25-2025 12:44 AM
Hello @Ankur Bawiskar ,
Currently yes it is editable and writable since we granted a write access to a specific role.
But there are no users in the choices even if remove the filters.
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03-25-2025 12:48 AM
OOB there is a query business rule on sys_user "user query"
Also check table.None READ ACL on sys_user is blocking?
Did you check with that user in native and that user is able to select some other user or not?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-25-2025 12:59 AM
We tried deactivating the "user query" business rule but still there is no choices.
For table.None, I can't searched it..
The user can access and read records the sys_user table.