Maintain catalog items between production and non-prod

[Joanna15]

Want to ask if anyone has any good practice in place in terms of managing catalog items between prod and non-prod instances. For example our catalog admin may want to make minor updates to catalog items in production directly, e.g. owner change, description change, aligned category, etc. A developer later may work on the development of the same catalog item in non-prod, hence he/she needs to ensure working on the latest version by bringing down what was changed in production. Interested in knowing if others have similar needs and how you effectively manage the process.  Thank you. 

[Joanna15 · Accepted solution]

Thank you Ankur for your quick response. Given these are minor catalog item changes, our catalog admin wants to get these done fairly quickly. Not sure if other organizations have similar ask and how people balance speed and the normal change promotion process. 

[Joanna15 · Accepted solution]

Thank you Ankur for your quick response. Given these are minor catalog item changes, our catalog admin wants to get these done fairly quickly. Not sure if other organizations have similar ask and how people balance speed and the normal change promotion process. 

[Ankur Bawiskar]

@Joanna15 

I am not sure whether the organization will follow the best practice or not.

but whatever I recommended is the best practice which we usually follow in ServiceNow space.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Joanna15 

Hope you are doing good.

Did my reply answer your question?

If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.