Major Inicdent Comminications

[vinoddwt]

Hi any one can provide me clear real time scenario work of Major Incident process and Communications part?

[Dr Atul G- LNG · Accepted solution]

Hi @vinoddwt 

To make the process easy, SN divided the MI communication task in 3 sections.

Tech communication: Where you send only technical actions/ finding and next action to tech team or stakeholder. Like server name/ file/ router like this.

Internal Stakeholder : The updated which send to leads and or PM / Program manger or higher management who want to know where we are  now. This update is like in business language.

End User: Who is using that service. Like we receive email from bank, regarding downtime  or progress.

https://youtu.be/SW_ZacFHT34