Hi @vinoddwt
To make the process easy, SN divided the MI communication task in 3 sections.
Tech communication: Where you send only technical actions/ finding and next action to tech team or stakeholder. Like server name/ file/ router like this.
Internal Stakeholder : The updated which send to leads and or PM / Program manger or higher management who want to know where we are now. This update is like in business language.
End User: Who is using that service. Like we receive email from bank, regarding downtime or progress.
https://youtu.be/SW_ZacFHT34
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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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