Make field read only after closing sc_task and sc_req_item
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04-29-2024 10:30 AM
Hello,
Make field read only after closing sc_task and sc_req_item
we have used UI policy or client script for making the work note and additional comment field ready only after request get closed complete/Closed incomplete/ Closed skipped.
It is well working on form view, but not working on employee service center portal. It is still editable additional comment field.
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04-30-2024 03:03 AM
What is not working, please share more details.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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04-30-2024 07:48 AM
@Dr Atul G- LNG
I am unable to make field read only after closing sc_task and sc_req_item on employee service center portal. After disabling ACL / created new ACL as per mentioned solution, it is not working on ESC portal.
Kindly assist.
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05-01-2024 02:14 AM
By which user role you are checking this.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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