Make knowledge mandatory for closing records

[Andrew Meza]

Hello Community, 

Is there a quick/OOTB way to implement mandatory knowledge articles to be attached or created in order for fulfillers to close records? 

[AshishKM]

Hi @Andrew Meza, 

Yes, we can make some KB field mandatory and apply this check using "client script" on the record table. 

Let me know if you are working for incident or catalog item.

-Thanks,

AshishKM

[Andrew Meza]

I am going to start with incident at the moment.

[Anand Kumar P]

Hi @Andrew Meza ,

You can create field and write client script or business rule to restrict submitting form without adding kB.

https://www.servicenow.com/community/developer-forum/incident-require-a-kb-submission-on-closed/m-p/...

If my response helped, please mark it as the accepted solution ✅ and give a thumbs up👍.
Thanks,
Anand