Make problem_id field editable in incident form

[phenkry]

Hi,

when an incident is set to State = Closed, all fields become read-only for an itil user.

I have a requirement to make the field problem_id editable for closed incidents.

Via trial and error I achieved it in a PDI via ACL changes, but it made several other fields editable from the list view (such as State, allowing the user to reopen closed incidents) which is not acceptable.

Can anyone help me with the solution to make ONLY the problem_id field editable for the itil user?

many thanks in advance - Parker

[Ankur Bawiskar]

@phenkry 

Hope you are doing good.

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