Make the "i" or "Info" button on a reference field read only

[HenryD]

Hello, ive come across this issue im having where the "info" or "i" button attached to the reference field is not read only, i have the reference field read only but i am able to click on the info button and it shows me users information, is there a way i can make this read only? 

[SanjivMeher]

1. Navigate to System Definition > Dictionary
2. Filter the list to find the reference field of which you want to disable the information icon
3. Open the record (eg. Caller)
4. Add this line to the Attributes: ref_decoration_disabled=true
5. Save/Update the record

Reference

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0714705

[HenryD]

Hello, right now im looking for the "variable" and i do not see it, the variable that is a referece field is a variable i created. 

[SanjivMeher]

Looks like for variables, the only option is setting the glide.sc.variable.reference.clickthrough to false. But again this will apply to all the catalog variables. Following few links may help

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/product/service-catalog-management...

https://www.servicenow.com/community/developer-forum/catalog-item-variables-readonly-clickthrough-tr...

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0861534

[HenryD]

hello thank you for the assist, ive tried the glide.sc.variable.reference.clickthrough to false but it was already false, ive updated to true then reverted back to false but its still letting me click the information icon and it opens.