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Map Service offering based on Users

Haripranvam
Giga Contributor

Is it possible to Map Service Offering based on Users ? If yes, How on an environment where CSDM is not completely implemented ? so that it will be easier to select them during incident creation.

 

Department field is empty and not mapped with any users

 

 

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @Haripranvam 

 

Yes , but you need to explore more, As far as I Know there is related tab in CSDM called relationship and subscribed by user.

 

AGLearnNGrow_0-1718804028244.png

 

 

HOpe it will be helpful.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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