Mass update CI in change management

yogeshkaush · ‎04-15-2025

Hi Team,

I need to understand the Mass Update CI use case and its benefit in the context of change management. Is there any documentation or video which can provide a sort of demo.

I need to know how its beneficial and why a customer should use it instead of dynamic.

#ITSM

Dr Atul G- LNG · ‎04-15-2025

Hi @yogeshkaush

Mass update CI is a plugin that you can install on your instance.

https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/change-management...

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Shyamili · ‎04-22-2026

Hi Yogesh , Apart from the documentation from SNOW, Did you get any demo video for this plugin?