We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

Metric definitions for Boolean fields

GM5
Tera Guru

Hello,

 

I'm currently noticing that Values for Boolean fields on a metric are being set as Date time values instead of "True" or "False" values, if you see the image the idea of that metric is to check Field value changes , is there any way to make this to be a True/False value instead of that Date time string?

GM5_0-1725385058495.png



This is the field:

GM5_1-1725385174970.png

 

1 ACCEPTED SOLUTION

GM5
Tera Guru

I found the root cause, There are 2 Fields with the same label one was a Boolean and the other is date / time this caused confusion and we pick the wrong one, update on metric definition has been applied and we are getting the correct data, as I mentioned before there's a business rule that inserts the field display value into the metric instance "Value" field.

GM5_0-1725564147085.png

 





View solution in original post

5 REPLIES 5

GM5
Tera Guru

I found the root cause, There are 2 Fields with the same label one was a Boolean and the other is date / time this caused confusion and we pick the wrong one, update on metric definition has been applied and we are getting the correct data, as I mentioned before there's a business rule that inserts the field display value into the metric instance "Value" field.

GM5_0-1725564147085.png