Missing a custom field on Form template - only when editing the template from incident form.

[surya76]

I have template TEMP101 and i have custom field called (High) in that templateTEMP101, when i try to edit the template from incident form by clicking on edit it is not Populating that custom field  (High) alone . All other system fields are present.

But the custom field it is still present in the sys_template table in TEMP101.

This happened after the instance upgraded to the latest release.

How can i figure it out?

Thanks.

[SatyakiBose]

Hi @surya h 

When you click on edit, it opens a modal window, and not the default view.

When you open a sys_template record it opens in default view.

But when you click Edit from an incident to edit a template, it opens in modal view.

This is an expected platform behavior.

[surya h]

• thanks much! it worken

[SatyakiBose]

Hello @surya h 

please mark it as solution if your question has been answered.