In Change Management approvals, the Change Policies are the best place to handle this. If needed, you can make changes to the out-of-the-box (OOTB) policy—but just a heads-up, it's not recommended to add any additional approval in the Authorization phase. This phase is meant strictly for CAB approval and nothing else. Therefore, all other approvals should be confirmed during the Assessment phase only."
Modern change - Sequential approval
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08-05-2025 11:51 AM
Hello, I am trying to configure a sequence in the approval of a normal change during the authorize phase using change policies. It seems to require a modification to the OOTB approval flow. Should be simpler in my mind.
Any suggestions? I looked at all the videos from Daniel Davidson but have not found my answer.
R
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a month ago
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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