Modify the Order button on Contextual Search Results

[Charlotte8]

Hello,

We've added a contextual search for catalogue items to a catalogue item (Miscellaneous Request) to try to help users search for a request that is more suitable before submitting the generic Misc request.

This is all working fine, however I was wondering how to add text to the order button which appears in the search results?

When using this function in the portal it simply displays as a button with no text: 

However if I do the same within the Service catalogue in ServiceNow UI it displays the word Order:

I've found that the contextual search function on record producers displays the button with the Order text however any catalogue items with a contextual search do not.

Thanks!

[Muralidharan BS]

HI Charlotte,

I tried this in portal under catalog item - "create Incident" and I see the order button. I think there should be some configuration issue with the macros on that catalog item. 

This is a oob macros used on this item give a try - /item_option_new.do?sys_id=32a29722370221003e7d40ed9dbe5d66

[shloke04]

Hi,

Set the record producer "Search Action Configurations", it is located in the record producer related list ""Search Action Configurations", here is an example on how it is set out of the box:

Refer this article from SerivceNow itself for more info:

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0752986

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[shloke04]

For more clarity, you need to follow below steps to achieve your requirement:

1) Navigate to the module "Record producer Configuration" as shown below:

Now open the one say for example "Create Incident" and scroll down to "Search Action Configuration" Tab as shown below:

Check if there is an entry for Order or not as shown above.

If it is there and still not working try updating the badge Label field to order and try again.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke

[Charlotte8]

Here's a screenshot of the record producer configuration page for the catalogue item in question, the order button is there and I've added the badge label and tried again but the button still has no text on the portal.