Multi Row seletor Updation

[DevYadav]

Hi Community, Good day!

I am stuck on a requirement. 

Scenario:

I have an Incident table, and I have created a catalog item with the same variables as the incident record. The number variable is a multi-row selector, while the other variables match the incident record exactly.

When I select multiple incident records in the number variable, all other variables remain empty since no functionality has been applied yet.

Requirement:

If I enter values in the variables and submit the catalog item, generating an RITM, the selected incident records should be updated in the table accordingly.

I am using an After Update Business Rule, but it's not working as expected. I am not able to share the code at the moment. Could someone guide me on how to build this Code from scratch as we know table must be sc_req_item and filter condition is item is incident catalog?

Any help would be appreciated.

Thanks!

[Ankur Bawiskar]

@DevYadav 

you can get the MRVS string, parse it and then get the incident number and then update the record by querying incident table

If my response helped please mark it correct and close the thread so that it benefits future readers.

[DevYadav]

Can you help me via screenshots? 

[Ankur Bawiskar]

@DevYadav 

Hope you are doing good.

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If my response helped please mark it correct and close the thread so that it benefits future readers.