My Change request model is changed to "unauthorized change" of type "Emergency".

Rohith11
Tera Contributor

‎10-13-2024 11:05 PM

I need help understanding how an "Unauthorized change" of type "Emergency" works. When I tried to change the "Normal" model to the "Unauthorized" model, I expected the request model to change "Unauthorized" model. However instead it became "Unauthorized change" of type "Emergency" and moved the change request state directly to "Review". There is no flow available for this step to take place. I need to understand what causes the change request to go to "Unauthorized Change" instead of just "Unauthorized".

 

if anyone have any idea how it works, please help me.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-14-2024 02:27 AM

Hi @Rohith11 

 

OOTB Unauthorised change work on emergency changes only.

 

AGLearnNGrow_0-1728897985310.png

 

https://docs.servicenow.com/bundle/xanadu-it-service-management/page/product/change-management/conce...

 

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