My Prod instance opening very slow but my Dev and Test instances are working fine

[kranthi2]

Hi,

My Prod instance opening very slow but my Dev and Test instances are working fine.

I am not sure why my Prod instance is opening very slow it is taking at least 25 to 40 seconds to open the modules or records/ any  thing in the instance level.

But my Dev and Test instances are opening fine. please help me out how to handle/avoid this kind of issue.

Thanks,

[SanjivMeher]

Check all the active transactions (All Nodes), if there are jobs running and occupying all the nodes.

If you can't find out, I would suggest creating a ServiceNow Support Case.

[kranthi2]

Please help me out the Navigation steps to perform the same.

Let me do the initial checks and troubleshoots later we can think about the Support case.

Please advise.

Thanks,

[SanjivMeher]

You can navigate to System Diagnostics->Active Transactions (All Nodes) to see jobs running on all nodes.

[kranthi2]

Hi @SanjivMeher 

I see these are the options:

Please help me out what needs to be checked here or any modifications has been done or not ?

 Thanks,