Need a script for when parent incident closes, related child incidents shold close automatically.

[hrbhavana]

Need a script for when parent incident closes, related child incidents shold close automatically.

Please explain with example

[Harsh Vardhan]

try with below script. 

(function executeRule(current, previous /*null when async*/) {

	// Add your code here
	// Query for associated records related to the same parent
	var inc = new GlideRecord('incident');
	inc.addQuery('parent_incident', current.sys_id); 	
	inc.addActiveQuery();
	inc.query();
	while(inc.next()) {
			
		inc.state = 7; // Close the incident
		inc.active = false;
		inc.update();
	}

})(current, previous);

[Harsh Vardhan]

also want to add here, there is already ootb business rule which does this. 

Business Rule Name : Update Child Incidents

try to have a look that business rule. 

[johnfeist]

Hi,

You want to do something like this in an after update business rule:

var children = new GlideRecord("incident");
children.addQuery("parent", current.sys_id);
children.query();
while (children.next()) {
   children.state = 7;
   children.close_code = current.close_code;
   children.close_notes = current.close_notes;
   children.update();
}

This will not only close the children, it will also give them the notes and code from the parent.  This will apply to all child incidents even if some may already be closed if you want to avoid that you can add:

children.addQuery("state", "<", 6);

before the query.  This will look for anything that hasn't been resolved, closed or cancelled.  To include resolved incidents change the 6 to a 7.

Hope that helps.

:{)

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