Autopopulate user name and current date using client scripts
How to autopopulate user name and current date in catalogue form service now.
Forum Posts
How to add button in catalogue form.
How to add a button in catalogue form servicenow
Can we eliminate or hide only edit option but delete option to be available for a multi row variable
Can we eliminate or hide only edit option but delete option to be available for a multi row variable set?
I need help with configuring the post-order 'Back to Catalog' and 'Continue Shopping' landing pages
Hello all, I'm experiencing an issue with where my page/view returns to, when I complete/submit a catalog request from the ITIL view. When I click on Self-Service - Service Catalog from my filter navigator, I am taken to the full list view of my ser...
Resolved! How to set 5 attachments mandatory in before insert business rule in for change request
Hi All, How to set 5 attachments mandatory in business rule. i
The field values in the List View are not populated (recent) updated Values.
Hi,Issue: When the date is changed in the change task, it does not appear in the list view; only the old date appears, Please find the below screenshot for our reference.
Pull the data from customer instance to our instance and update the incident record
Hi Team, we have integration between two instances . Once the incident ticket created in our instance the same should be created in the customer instance and the customer ticket number is stored in secondary correlation id in our instance and our tic...
Resolved! Useing a UI Policy based on a List Collector choices
I'm trying to apply UI policy to show a Single Line Text when a variable is selected from a List Collector,What step am I missing?
How to add save, edit and aply template option in header options ?
Hello Team, How to add "Templates" option in header section. Required like below : ThanksAshok Bara
Resolved! Which role is required to create templates in incident.
Hello Team, Which role is required to create incident templates. as a admin I have access, but If ITIL user wants an access to create incident templeate which roles is required, Under production documentation I can see Admin roles required. But I h...
Resolved! approval based on reference field
Hello Guys,based on the Divison selected , i.e. a (reference field) from the department table, I want to trigger approvals based on the below selections. I'm not able to achieve it and require your help in creating a workflow that checks the current ...
Fulfiller setting to prioritize specific knowledge article display
Apologies if this is covered elsewhere, but after 1+hour searching: can knowledge articles be prioritized in search returns? Can an author assign a higher priority at article level so that article is at the top/near the top of the listed articles? Co...
Resolved! Error 1 - Unable to parse body to JSON
Hi All, getting an error message while updating the ticket "Unable to parse body to JSON". I have created a custom action to update the ticket in client application whenever short description , description and state is changed using flow designer scr...
Last audit date configuration
Hi All I have two requirements. 1. "Last audit date" field should be editable for 3 role that is asset_manager, asset_admin & asset_analyst.2. Update the "last audit date" with current date when asset is moved from any other state to "In stock". For ...
Emails are not showing in logs and new records are not creating in servicenow
We are sending a email to (.box)mail id. But, it is not showing in any email logs and it is not creating any records in servicenow. What should be the reason for this?
