Hello Everyone, I have a requirement when requester clicks on the description "LINK" it have a target to open a record producer "Create Incident". I want to preset values with ""Urgency = High && Impacted Service = Access card"". Can you please he...
We have a need to run a weekly report that shows all open Task and Incidents for Fulfillers and send them an email for their items.
Hi all, I've found that the group members still don't have the edit ability to their on-call schedule even though the "rota_manager" role is granted to the group. I would expect that ServiceNow made it behave this way but haven't found any documentat...
How to write a client script to calculate impact and urgency so that priority should auto populate
Hi All,I have created a custom table in scoped application called "Service Desk Incidents" which is extended from Task table.I have a requirement for Auto Close these SD incidents after 3 business days(excluding sat and sun) of being resolved.I know ...
Hello, We have a scenario, we have one module called "my company data" and this module restricted with role a called(ex. sn_company_data) only the users with this role can access the module and we don't want to assign this role to anyone. Now once a ...
Hello Experts,I was working on one issue which is about Creating a Variable which should be "Drop Down" kind of Variable with 9 options only . But User should be able to select one or more choices at a time. If you check, In "Drop Down" type of vari...
Hi team,How to write script rest API to fetch variable values in another instance.Like we have dev and test instance.I need to show the dev variable values in test instance. So how can I do this using scripted rest APIs.
Hi I am wondering if there is an easy way of adding, the already defined "my teams work" to the overview. So that final result leaves me with 6 cards instead of the 4 cards. Have tried adding extra cards and overriding the SowIncidentLandingPageUtils...
Hi,With "Utah" Upgrade this is the first time we are going to use Employee Center. We have not migrated from Service Portal to Employee center yet. We only have IT Products installed in our instance.1. I want to create additional Menus. 2. Categories...
Hello expetsWe have requirment. We have a field is Due date. If below conditions are met field will be visible. or else Hide. Requirement is Incident should switch back to WIP as soon as the set date/time is reached.Please support to achieve this
Hi,I would like to have less messages of the approval history posted in activities. There is no need to have a message for each approver in a group that was sent an approval request, on can see all approvers in the related list, it is just clutterin...
Hi All, We need to make variables editable based on assignment group on RITM and TASK. there is a client script which is making variables read only on ritm and task table, we need to make variables editable based on assignment group, Please help on t...
I have created a scheduled script that runs periodically for every 14 days However, I see that on 14th day , this script runs 3 times, at the exact same time and creates 3 ritms, I have also referred to this community post https://www.servicenow.com...
In Esc portal , when opening a ticket through my requests, it is redirecting to a different page. We want it to redirect it to the oob page similar to oob instance. How to configure the page redirection in servicenow. Please help with the configurati...
