Hi All, We have some knowledge articles with hardcoded links to old service portal. Now we have got a new portal. Now the requirement is, when we click on the link in knowledge articles it should redirect to new portal without changing links in knowl...
I have one custom table in which I have configured one view is configured this view I want to show all the users in the system. but there are some users who have configured the list layout as per their needs... I want to apply my default view for all...
Hi,We recently upgraded to Tokyo and we see the save and submit button on the assessment form is missing. If anyone is aware on how to resolve this issue. Please let me know.On the assessment URL i see: #sp_survey_root to be added https://<instance>....
We have a table where an entry will be made for every trigger condition of integration with JSON payload we are sending and the response .. we have to use some fields we are sending in that JSON payload in flow designer to implement other requirement...
we are using CSM Standard Ticket Conversation widget for ticket conversation in the portal, we have a requirement where I have to hide work notes from the ticket conversation page, we just want additional comments to be displayed and work notes shoul...
Hello Team, I need to report specifically any tickets opened between the hours of 6 PM and 5:00 AM for the last year, as well as any ticket opened on Saturday and Sunday.I know how to report on date ranges with the 'Opened' criteria, but I don't s...
All, I need to create a Configuration item. The assignment group of the CI will depend on the issue - if it's a hardware issue or request, that will need to go to X - if it's a request for a different build, it will need to go to Y. As far as I know,...
Hello Community, I'm excited to dive into learning the GRC module in Service Now and would greatly appreciate your guidance on how to get started. Background : I have working as an ITSM professional for past 3 years. Learning Objectives : My goal is ...
Hi Team, We have one RITM notification and we are sending to requested for.We have one knowledge article "KB0025410" and we want include that link in our notification.How can we add link on that knowledge article in our notification, Please help me h...
I have look up select box variable taking reference from user table and lookup value field is user ID. when I search from user ID I am able to search the user. But when I enter name or email of user then I am unable to search the user.Is there any wa...
Hello, I setup Remote Instance Spoke to send records from the source to target instance 1. However, I want to send records from the source to two additional target instances. What steps do I need to perform for this to work?
we have requirement for integrating servicenow to google api for address verification,ex. we have two fields on service catalog item form 1. FROM & 2.TO both are referencing to location table. we are provided with URL and api key for google address a...
Hi All - We use SFTP Servers for uploading data into ServiceNow via transform maps. How can we encrypt a file in SFTP and Decrypt once received in ServiceNow? Thanks!
here we have ritm records which needs to hide if the user is not part of "IT" team. we tried to hide through ACL but not working as expected , field are getting hide but not the complete record. here the ACL for reference: if(gs.getUser().isMemberOf(...
I have a requirement for our Service Catalog that if there is only one option in a a list collector variable we want the system to automatically pick that option and hide the variable on the form. I have not been able to find a way to determine how m...
