Hi I have 3 fields in problem table, if logged in user is member of Few groups then I need to remove mandatory for impacted business service field and readonly false to lob and impacted customer fields if not vise versa. for this I have written a UI...
I want to add the ITIL role to Promote major incident UI action. ITIL users are also able to see the promote UI action and they can promote the incident to Major incident. I have added in the condition but it is not working. new sn_major_inc_mgmt.Maj...
I have a need to update KB article using a link in email notification sent to itil users. Once the user clicks on the email link, it should updated the KB article with an expiry date of (current date + 1 year). How can this be set up? Please help!
Hi all, I need to automate the creation of catalog request based on a condition in Flow Designer. The action "Create Request" in Flow Designer is not functional. Could I just create a record? Which table should I use to create a record so it will c...
Hello experts,I have created a flow in flow designer and it is a flow consisting of 8 to 9 steps. Now i want to change the 'Run as' type of the flow which u get when u first create a flow but unfortunately is not coming after saving the flow or even ...
Hi All,Have added a step to capture the hostname for JBOSS server. When ran discovery in logs it got updated fine but not setting the value on form. Please help me with this.
Hi All,I have a field on the incident record that I want to make mandatory on form submitting.I created a client script (onSubmit):function onSubmit(){g_form.setMandatory('field_name', true);}when I'm submitting it's turning to mandatory but after a ...
Hi All, Requirement : I have created a new table called "GBS case" which is extending from Task Table. Post the creating of table, 4 ACLs are created by default. Three Categories of people use this table1. Requesters(Here - Person A should not be abl...
Hi All, The below script is working as expected but I need help to modify and remove the weekend from the calculation.The below advance script is on the calculated tab of field "Aging". The integer type field 'aging' is on scoped application. (funct...
Hi All, How can we exclude Weekends from Business duration Calculation? I'm getting 0 seconds as calculated Business Duration. Can someone please help me to correct the below code. Below is my code for reference. function setClosureFields() { curren...
Hi, How to Calculate business days duration between 2 date fields
Hi, I'm not able to remove the predefined filter "active = true" on the ui page where you add incidents to a problem record. I doesn't seem to be an ACL-thing, because I can add closed Incidents to a problem record using the Edit button on the same r...
I'm trying to replace a comma for a dot in a currency field but I'm failing with the scriptThis is the scriptfunction onChange(control, oldValue, newValue, isLoading, isTemplate) { if (isLoading || newValue === '') { return; } var...
I am setting up a scheduled email report for incident, where type I select excel, but Export stopped due to excessive size. Use CSV for a complete export. But when I use CSV type no report it is sending. Can anyone please help to identify the issue p...
Hi All, Requirement: I have created a new custom app called "PeopleNow" and created a new table called "GB Case" which is extended from Task table and created few record producers using this table.Here, there are three categories of users who use thi...