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list view for all users

I have one custom table in which I have configured one view is configured this view I want to show all the users in the system. but there are some users who have configured the list layout as per their needs... I want to apply my default view for all...

hide worknotes from standard ticket conversation

we are using CSM Standard Ticket Conversation widget for ticket conversation in the portal, we have a requirement where I have to hide work notes from the ticket conversation page, we just want additional comments to be displayed and work notes shoul...

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How to add knowledge article link in RITM notification

Hi Team, We have one RITM notification and we are sending to requested for.We have one knowledge article "KB0025410" and we want include that link in our notification.How can we add link on that knowledge article in our notification, Please help me h...

lucky24 by Tera Contributor
  • 766 Views
  • 3 replies
  • 0 helpfuls

Look up select box variable in service catalog

I have look up select box variable taking reference from user table and lookup value field is user ID. when I search from user ID I am able to search the user. But when I enter name or email of user then I am unable to search the user.Is there any wa...

Remote Spoke Instance and Multiple Targets

Hello, I setup Remote Instance Spoke to send records from the source to target instance 1. However, I want to send records from the source to two additional target instances.   What steps do I need to perform for this to work?

User285335 by ServiceNow Employee
  • 1143 Views
  • 2 replies
  • 1 helpfuls

Integration to google api

we have requirement for integrating servicenow to google api for address verification,ex. we have two fields on service catalog item form 1. FROM & 2.TO both are referencing to location table. we are provided with URL and api key for google address a...

ServiceNow SFTP File Encryption

Hi All - We use SFTP Servers for uploading data into ServiceNow via transform maps. How can we encrypt a file in SFTP and Decrypt once received in ServiceNow?  Thanks!

Resolved! Query business rule to hide the records

here we have ritm records which needs to hide if the user is not part of "IT" team. we tried to hide through ACL but not working as expected , field are getting hide but not the complete record. here the ACL for reference: if(gs.getUser().isMemberOf(...

Roxi1 by Tera Contributor
  • 4189 Views
  • 16 replies
  • 1 helpfuls