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Resolved! SLA Schedule entry

Hi, Can we create more than one schedule entry to the SLA schedule ?  In the schedule, there is schedule entry related tab. I have added one entry to the schedule.Now I want to add another entry to the same schedule to exclude one specific day. Is it...

Community Alums by Community Alums  
  • 677 Views
  • 4 replies
  • 0 helpfuls

Priority data lookup rules are not working on problem table.

Hello, The priority data lookup rules is not working on the problem table. When the Impact and Urgency are changed, Priority is not updated. It works fine on the incident table but not on the problem table. I checked the tables and saw didn't have a ...

Thankful12 by Tera Contributor
  • 1405 Views
  • 7 replies
  • 0 helpfuls

Update set state remains on COMMITTING.

Hello, I wanted to commit an update set that has about 200 customer updates, but it's been displaying committing since last Friday. Please I need help to resolve this because I haven't experienced it before. What could cause this problem and how do I...

ID NOBLE by Tera Expert
  • 908 Views
  • 1 replies
  • 0 helpfuls

Resolved! How to get Cost center in the catalog form

Hi, I have a requirement to show the cost center in the catalog form from the custom table.In the custom table we have only user id.On change of user id in the form cost center should populate.Script include:var requestor_details = Class.create(); re...

Samiksha2 by Mega Sage
  • 728 Views
  • 2 replies
  • 0 helpfuls

make variable editable in variable formatter

i am using one variable formatted in the RITM table, I have some variables which should be hidden from the portal side and only be visible in the variable formatter and also these should be editable also in formatter.how can i achieve this requiremen...

Resolved! Problem Management

which role can move the Problem to the Root Cause Analysis state from Assess state ?

abhisek by Tera Contributor
  • 1367 Views
  • 4 replies
  • 0 helpfuls

User records Import

Hi, I have imported a User from DEV to UAT, but the roles missed to that user. Do i need to give roles seperately in UAT.Also by mistake i imported the User record using Retrived updateset in other case. Does this impact any thing?But the user record...

Resolved! Language Settings for a Modules

Hi All,  I want to define the japanese name for the modules i.e. "Create "  and "All" module ,where we can configure these settings. 

YASIN SHAIK2 by Tera Contributor
  • 1200 Views
  • 8 replies
  • 0 helpfuls