Need help in queue triggers in AWA queue

Pooja Mallikarj
Kilo Sage

‎01-09-2024 06:14 AM

Hi Community,

 

Need help in configuring Queue triggers for AWA queue. I have created a queue trigger record for a queue and trigger  type as Max wait time and want to switch to a virtual agent topic if max wait time is reached but currently it is not switching to VA topic though it has reached max wait time.

 

PoojaMallikarj_0-1704809592809.png

Any help would be greatly appreciated.

Thanks,

Pooja M

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5 REPLIES 5

Community Alums
Not applicable

‎01-09-2024 07:10 AM

Hi @Pooja Mallikarj ,

Please complete or review the following steps in the doc on the left hand side as the your screenshot looks fine to me for the trigger :

https://docs.servicenow.com/bundle/vancouver-servicenow-platform/page/administer/advanced-work-assig...

 

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srvalw92
Tera Contributor

‎03-09-2024 06:37 PM

Hi @Pooja Mallikarj ,
Is your issue resolved? Facing the same issue.

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Omkar Bhamare
Tera Guru

‎07-30-2024 01:05 AM

Hello,

 

Is this issue resolved ?, please let me know facing same issue.

Thanks

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Omkar Bhamare
Tera Guru

‎07-31-2024 04:51 AM

Hello, the Issue has been resolved for me I have just added the "Target Wait Time" same as "Max Wait Time". Please let me know if the issue still exists for you.

 

Thank You

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