Need help in queue triggers in AWA queue
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‎01-09-2024 06:14 AM
Hi Community,
Need help in configuring Queue triggers for AWA queue. I have created a queue trigger record for a queue and trigger type as Max wait time and want to switch to a virtual agent topic if max wait time is reached but currently it is not switching to VA topic though it has reached max wait time.
Any help would be greatly appreciated.
Thanks,
Pooja M
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‎01-09-2024 07:10 AM
Hi @Pooja Mallikarj ,
Please complete or review the following steps in the doc on the left hand side as the your screenshot looks fine to me for the trigger :
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‎03-09-2024 06:37 PM
Hi @Pooja Mallikarj ,
Is your issue resolved? Facing the same issue.
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‎07-30-2024 01:05 AM
Hello,
Is this issue resolved ?, please let me know facing same issue.
Thanks
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‎07-31-2024 04:51 AM
Hello, the Issue has been resolved for me I have just added the "Target Wait Time" same as "Max Wait Time". Please let me know if the issue still exists for you.
Thank You