Need help in queue triggers in AWA queue

[Pooja Mallikarj]

Hi Community,

Need help in configuring Queue triggers for AWA queue. I have created a queue trigger record for a queue and trigger  type as Max wait time and want to switch to a virtual agent topic if max wait time is reached but currently it is not switching to VA topic though it has reached max wait time.

Any help would be greatly appreciated.

Thanks,

Pooja M

[Keszia]

Is your Virtual Agent topic published and active?