Need help with report on knowledge usage

[Antony7]

Is there a way to create a report to calculate the knowledge utilization . Need help in finding article attached to incident.

[Dr Atul G- LNG]

Hi @Antony7 

What exactly you need in report , please explain more , also put your question in KM forum to get experts advice. 

[Dr Atul G- LNG]

HI @Antony7 

https://www.servicenow.com/community/knowledge-managers/bd-p/knowledge-managers-forum-board

[AndersBGS]

Hi @Antony7 ,

What is it that you need to report on? In general you can utilize the tables kb_use and kb_feedback to report on knowledge utilization. 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders

[Antony7]

HI @AndersBGS 

Looking for Help on the KA attached to incidents /overall incidents closed by the specific group. Thanks you 

Regards,

Antony