Knowledge Managers
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! What is the Knowledge check box for in Resolution Information?

Hi There! I am brand new to ServiceNow Knowledge Management, and doing some exploring, so I had a quick question. On the incident form under the Resolution Information tab, there is a check box for "Knowledge". What is this used for? Does it go towar...

hairola by Mega Contributor
  • 4800 Views
  • 5 replies
  • 6 helpfuls

Resolved! Knowledge article headings - what to do?

I recently tried to figure about something similar but I'm not sure the one answer there is correct, so I'm just going to try again: Re: Formatting multiple resolutions in the resolut... - ServiceNow Community ---------- In this article: Guidance on ...

Magnus Hovik by Tera Contributor
  • 1186 Views
  • 3 replies
  • 6 helpfuls

A beginners guide to knowledge gaps

Hi all.I say a beginners guide, I joined this team to manage problem, however I seem to have had knowledge thrust upon me with no guidance, so I'm learning as I go. I've been tasked with trying to address knowledge gaps in the public knowledge base, ...

RogueFader by Tera Expert
  • 615 Views
  • 1 replies
  • 1 helpfuls

Resolved! Images disappearing on published articles

We've been having an issue recently where an article with images will be published and then we'll get feedback that the images are missing and when I go back to the article it's the alt text visibile. Is there something I should be doing to make sure...

find_real_file.png
Maura by Tera Expert
  • 8701 Views
  • 12 replies
  • 10 helpfuls

Move an article from one instance to another.

Is there a quick method to move an article from one instance to another?Our use case is to keep all the bookmark links/attachments, images and links to other articles in-tacked and directing to the new instance as we are trying to refresh the content...

HR Scope issues

Hi Is anyone else finding issues with knowledge in the HR scope?  For example, my Knowledge Admin access allows me to republish retired articles in all knowledge bases except the HR one.  We have an idea open for this if anyone fancies voting  https:...

Labels