Knowledge Article with the most Views per Month Report
I would like to create a report that displays highest viewed knowledge articles per month. I cannot seem to find a way to do this and the posts I looked up in the past are relatively older.
Forum Posts
Are you still using the Meta field on Knowledge Articles?
Hi all We're using ServiceNow Knowledge with Now Assist / AI Search, and historically we've populated the Meta field with keywords to improve findability.Since rolling out AI powered search, it seems the platform is finding articles from the article ...
A beginners guide to knowledge gaps
Hi all.I say a beginners guide, I joined this team to manage problem, however I seem to have had knowledge thrust upon me with no guidance, so I'm learning as I go. I've been tasked with trying to address knowledge gaps in the public knowledge base, ...
Resolved! How do I create a report that shows the number of retired articles without counting all versions?
If I create a report with Workflow = Retired it includes articles where version 1 (or whichever) was retired but might now be in version 2, etc. An article that was say version 10 and is then retired shows up in the count as 10 retired articles. Is t...
KPI reporting
Hi I am currently looking for the best way to produce a KPI to show the truest results of incident deflection from users not completing the incident form. Has anyone found a way to provide numbers from users who perhaps have found a solution KBA dur...
Minor Edits on Published Knowledge Articles
Knowledge Versioning: Is enabling glide.knowman.versioning.enable_minor_edits a supported production approach for bulk metadata updates on published articles? Hi Community,I'm looking for guidance on the recommended and supported approach for perform...
Resolved! Pre-populated HTML-formatted text on KBA template fields?
Hello all,What is the best way to have pre-populated HTML-formatted text display on Knowledge article template fields? I thought this could be accomplished using templates, but I can't figure out how to have pre-populated, standard-formatted text app...
Resolved! General Info about Data Analytics
Can you recommend some training or articles that will help people who will be creating dashboards in Platform Analytics understand general data analytics principles?
Linking incorrect knowledge articles
Hi allI was wondering how people deal with issues/teams, where an analyst will link or attach an incorrect knowledge article to an incident. Example, analyst links an Adobe article to an issue regarding MS Teams. At the moment, I'm trying to push our...
Resolved! Viewing Data Visualizations list
When I go to the Data Visualizations list, am I looking at only Data Visualizations created using Platform Analytics or also ones created from Reports? In the UI Version column, what's the difference between Core and Next Experience?
Resolved! Add Existing Data Visualization to the Dashboard
Hi, I created a new Data Visualization using the Visualization Designer. How do I add a data visualization that's listed on the Data visualizations page (and either owned by me or shared with me) to a Dashboard? thanks in advance,Dan
Images in Knowledge Center are getting skewed
When we try to add images into an article using Knowledge Center they usually either get stretched out or compressed. Is there a trick to adding images in the Knowledge Center editor or is this something I should try to get developers to look into?
Assigned Topics vs Connected Content?
Hello all, we have noticed that on our older custom knowledge templates, the knowledge form has a tab under Related Lists called Connected Content and you can use this to connect the knowledge article to a Taxonomy Topic. OOB template knowledge form...
Spell Check in Google conflicting with "Insert Link" context menu
I've been working with my internal SNOW support team to try and get the Spell Check functionality working in Google Chrome. I've followed all the documentation online to make sure that spell checking is enabled. It works in other web sites.In Servi...
How to Deactivate or Restrict “Add/Remove Approver” buttons in Knowledge Center workspace
In the Knowledge Center workspace, within the Approval tab of an article, there are options available to “Add Approver” and “Remove Approver.” These actions allow users to manually manage approvers for an article.However, in our current process, appr...
