When we try to add images into an article using Knowledge Center they usually either get stretched out or compressed. Is there a trick to adding images in the Knowledge Center editor or is this something I should try to get developers to look into?
Hello all, we have noticed that on our older custom knowledge templates, the knowledge form has a tab under Related Lists called Connected Content and you can use this to connect the knowledge article to a Taxonomy Topic. OOB template knowledge form...
I've been working with my internal SNOW support team to try and get the Spell Check functionality working in Google Chrome. I've followed all the documentation online to make sure that spell checking is enabled. It works in other web sites.In Servi...
In the Knowledge Center workspace, within the Approval tab of an article, there are options available to “Add Approver” and “Remove Approver.” These actions allow users to manually manage approvers for an article.However, in our current process, appr...
Has anyone automated updating the author of a knowledge article to the last person to modify it?
Is there an efficient way to move Confluence docs to ServiceNow? We're making the move to SN, and moving all the knowledge has me stumped. If there is a tutorial or clear instructions, that would be amazing.
Good afternoon, We currently have a taxonomy for Catalog Requests and Knowledge, but we are thinking that we can do better and would like to see where we can improve. We are a law firm. Are there any other law firms that are willing to share their se...
Hi all, As you may know, the TinyMCE editor includes an accessibility checker that flags errors. Is there a way to generate a report across selected articles showing the number of errors in each, rather than reviewing each article individually?
Hi folks After Australia Hotpatch 1 release, the search tools on the knowledge base broke. I was able to fix the search for logged in users by re-indexing, but the search tool for guest users is still broken. Does anybody know how to fix this proble...
Is there a way to migrate legacy dashboards to a Platform Analytics dashboard or Reports to Data Visualizations to be used on a Platform Analytics dashboard?
I'm learning how to build dashboards in Yokahama. My question is this: When would I create a Data Visualization instead of a Report? On the surface, they both appear to do the same thing. Note that I have access to both in my Yokahama instance. Pleas...
Is it possible to determine the view count of an article based a specific timeframe (from - to) as opposed to the version number only?
I have a knowledge owner that wants to get a view count during a specific date range. Is that possible in ServiceNow?
Hi KBMs ! We've created a new article template recently in order to add more fields and functionalities. We didn't want to make these changes in the Standard OOB template so we created a new one called Soutien TI. When I create articles with that new...
Hi all, We're interested in embedding documents (e.g. PowerPoint presentations, Excel spreadsheets) in the body of a knowledge base article. Does anyone happen to know if this is possible? The latest post is from 2023 and would require adding a scrip...