Hi all We're using ServiceNow Knowledge with Now Assist / AI Search, and historically we've populated the Meta field with keywords to improve findability.Since rolling out AI powered search, it seems the platform is finding articles from the article ...
Hi there,I'm trying to make a List type visualization that shows the Workflow state that the article is currently in. If I add the Workflow field directly to the list, I see the bubbles with the arrows. See screenshot:What I would like to see is the ...
Hi, Everyone!We typically create How-to articles with a screenshot after each step.In Advanced Editor, we can reproduce this layout by alternating text and image blocks. However, doing so divides one procedure into many separate text blocks. My conce...
I am trying to create a AI based knowledge repository in ServiceNow and wanted to create AI-integrated Dashboard, is it possible?
We are making our KB available to a new audience. The OOTB solution for feedback is that when someone marks and article as helpful/not helpful, a dialog box opens allow them to select from a list of responses. The default response is "Other." There...
As an MSP, our operations teams use ITGlue today, to document our customers' IT infrastructure (among other things). We have a set of "flexible assets", which represent a templatized list of fields representing related objects. We define the fields r...
We are just starting to manually copy our articles from Zendesk to ServiceNow. I recommended that my team copy and paste the source code from Zendesk to ServiceNow and make adjustments needed. This method does not transfer the images, which is fine; ...
With our Australia upgrade the Table of Contents function was removed from the TinyMCE. I've asked about getting it back from our developers and was told that it wasn't an option any more. This is causing some major issues since we have a number of g...
Knowledge Versioning: Is enabling glide.knowman.versioning.enable_minor_edits a supported production approach for bulk metadata updates on published articles? Hi Community,I'm looking for guidance on the recommended and supported approach for perform...
I would like to create a report that displays highest viewed knowledge articles per month. I cannot seem to find a way to do this and the posts I looked up in the past are relatively older.
Hi Community, We have a number of legacy Knowledge Articles currently stuck in Review and Pending Retirement states. These articles were submitted for approval before I was added as the Knowledge Manager / Manager of the respective Knowledge Bases. S...
Hi all, I'm working on a governance document for the program and I'm curious how you build your programs to scale? It's hard to predict the future, but I'm thinking that having good alignment on people, process, technology and governance does the tri...
Good afternoon, We currently have a taxonomy for Catalog Requests and Knowledge, but we are thinking that we can do better and would like to see where we can improve. We are a law firm. Are there any other law firms that are willing to share their se...
I have noticed that when a knowledge article link is set to open as New window (_blank) if it doesn't contain a protocol such as https:// before the link it will open in a new tab with the message "The page you are looking for could not be found". Ex...
