Hi Team,how to get details someone impersonates another person and changes some details for instance
Hi Team,how to get details someone impersonates another person and changes some details for instance?
Forum Posts
Resolved! Blog posts
Hello,I was wondering if I am able to contribute blog posts to the community as a Tera Contributor? I did submit one, and it still says awaiting review. Just wondering if we are able to post content and be activite contributor to the servicenow commu...
suggestion to a beginner
I am into ServiceNow as a beginner. Can you give suggestions to improve?
How to define a canonical URL in SPSEOHeaderTagsArticleView and/or SPSEOHeaderTags
A large number of our public knowledge articles are not being indexed by Google Search.This was shown in the Google Search Console which we recently configured for our portal. The main reason for not indexeing the knowledge articles is "Duplicate wit...
Affected Products widget not showing results
On the article view, there are different widgets, one being the Affected Products. I added this widget to our article view. However, when I look at the widget on the article, it doesn't show the Affected Product. I have verified that an Affected Prod...
Now Assist for Knowledge Management
Hi all.Our org is looking to bring in Now Assist, they're wanting to use this GenAI agent for Incident, problem and MI.For Knowledge management, has anyone had any exposure to Now Assist, and if so how did you find it? Was it plain sailing or where t...
Resolved! knowledgebase and article subscription
For the subscription feature, is there a way to limit subscription feature to specific knowledgebases or articles.Where would we configure this.
Best Practices for Articles in Different Languages
I'm hoping someone can help. I am a new Knowledge Manager in an HRSD kb. We don't have translations turned on yet but have articles translated through a professional company. I am trying to figure out the best practice for articles that have 2-3 diff...
Agentic AI for Customer Support Automation
1. Customer Support AutomationProactive Issue Resolution: If a player reports a payment failure or ticket purchase issue, Agentic AI can:Detect the root cause (e.g., payment gateway error).Trigger a workflow automatically.Notify the customer without ...
Skip approval workflow
Hi all I would like to check whether it’s possible to bypass the workflow for articles where only the valid-to date has been updated and no content changes have been made. If an employee is only extending the valid-to date, can the system detect this...
Connected content issue
Hi all,While cleaning up articles to ensure they are tagged with the correct Portal topics, I came across an issue.Some articles show a Portal topic on the article page, but when I go to Connected Content to remove it, the topic does not appear there...
Knowledge Base and Chat Agent
Our Service Now team have configured the chat bot feature so there is a standard answer about the password complexity if the user types in 'password'I've asked them to see if they can change this behaviour so that it instead searches the KB for any a...
Modifying Accordion Font Size
Is there a way to adjust the default font size for the Insert Accordion feature in the TinyMCE editor? I understand that font type and size can be configured through System UI Properties, but I don’t see any option to change the accordion’s default f...
All KAs and their average click rating
Where do you find average click rating to show in a list report? We have a requirement for a list report showing all the knowledge articles by their KA Number Short Description (title), Category, Can Read / Cannot Read, Country ISO, View Count Aver...
Is Genius Results Stealing View Count?
Hello,When Genius Results provides an answer, and the user resolves their issue without clicking the attached article, does that interaction count toward the article’s view count?I’m concerned that if Genius Results satisfies the user without a click...
