Need help with report on knowledge usage

Antony7
Tera Contributor

‎08-19-2024 12:43 PM

Is there a way to create a report to calculate the knowledge utilization . Need help in finding article attached to incident.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-19-2024 08:12 PM

Hi @Antony7 

What exactly you need in report , please explain more , also put your question in KM forum to get experts advice. 

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Dr. Atul G. - Learn N Grow Together
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Dr Atul G- LNG
Tera Patron
Tera Patron

‎08-19-2024 08:12 PM

HI @Antony7 

https://www.servicenow.com/community/knowledge-managers/bd-p/knowledge-managers-forum-board

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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AndersBGS
Tera Patron
Tera Patron

‎08-19-2024 10:45 PM

Hi @Antony7 ,

 

What is it that you need to report on? In general you can utilize the tables kb_use and kb_feedback to report on knowledge utilization. 

 

if my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Antony7
Tera Contributor
In response to AndersBGS

‎08-21-2024 08:05 AM

HI @AndersBGS 

 

Looking for Help on the KA attached to incidents /overall incidents closed by the specific group. Thanks you 

 

Regards,

Antony 

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