Need to add decoration / icon on list view of record
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05-04-2026 06:26 AM
Hi team,
So my requirement is when ever a record is updated
lets take incident record is updated or any additional commands or work notes are updated i want to show a message symbol on the list view of the record.
like the image i have shown.
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05-04-2026 07:02 AM
Is it in workspace or service portal or normal list ?
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05-04-2026 07:03 AM
Hi @Naveen20
in workspace
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05-04-2026 07:14 AM
for workspace list you need to configure UX highlighted values for particular column
see lot of OOTB available for INC Priority field
Configure for your table and field
Highlighted Values sample of available colors and variants
https://www.servicenow.com/docs/r/platform-user-interface/config-ws-highlight-value.html
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Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-04-2026 08:03 AM
Refer this servicenow Documentation: Highlight list fields
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti