need to change from email address to particular notification.
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‎07-27-2026 11:37 PM - edited ‎07-27-2026 11:41 PM
we have a OOB email notification. i need to change from address for this particular notification. i have updated the from address here its not working still I'm getting smtp mail address in outlook.
Could you please help me to fix this
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‎07-27-2026 11:42 PM
did you test by actually allowing email to go from your instance and then check in outlook?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-27-2026 11:47 PM
yes @Ankur Bawiskar , email sending enabled,
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‎07-27-2026 11:52 PM
what it shows in email logs?
did you allow that email to be sent to actual user and then see in outlook what the from looks like?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎07-28-2026 12:03 AM
it showing SMTP from address
