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need to change from email address to particular notification.

AleshKumarK
Tera Contributor

AleshKumarK_0-1785220554205.png

we have a OOB email notification. i need to change from address for this particular notification. i have updated the from address here its not working still I'm getting smtp mail address in outlook.

Could you please help me to fix this

9 REPLIES 9

Ankur Bawiskar
Tera Patron

@AleshKumarK 

did you test by actually allowing email to go from your instance and then check in outlook?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

yes @Ankur Bawiskar , email sending enabled,

@AleshKumarK 

what it shows in email logs?

did you allow that email to be sent to actual user and then see in outlook what the from looks like?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 10x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

AleshKumarK_0-1785222203600.png

it showing SMTP from address