need to change from email address to particular notification.

AleshKumarK
Tera Contributor

‎07-27-2026 11:37 PM - edited ‎07-27-2026 11:41 PM

AleshKumarK_0-1785220554205.png

we have a OOB email notification. i need to change from address for this particular notification. i have updated the from address here its not working still I'm getting smtp mail address in outlook.

Could you please help me to fix this

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9 REPLIES 9

Ankur Bawiskar
Tera Patron
In response to AleshKumarK

‎07-28-2026 01:27 AM

@AleshKumarK 

how it shows in microsoft outlook when email is received?

I think the SMTP from address is overriding the notification level value

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sandeepdutt
Tera Patron

‎07-27-2026 11:52 PM

Hi @AleshKumarK ,

Can you check  System Mailboxes > Outbound > Emails, what is shown in the From field?

We can quickly check if the problem is with ServiceNow or SMTP/Exchange Server.

 

Also, Are you using any mail scripts?

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AleshKumarK
Tera Contributor
In response to sandeepdutt

‎07-28-2026 12:01 AM

AleshKumarK_0-1785222012819.pngAleshKumarK_1-1785222056580.png

 

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sandeepdutt
Tera Patron
In response to AleshKumarK

‎07-28-2026 12:19 AM

Hi @AleshKumarK ,

This email account is changing the "From". Check the "from" field in this record.

 

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