need to change from email address to particular notification.

[AleshKumarK]

we have a OOB email notification. i need to change from address for this particular notification. i have updated the from address here its not working still I'm getting smtp mail address in outlook.

Could you please help me to fix this

[Ankur Bawiskar]

@AleshKumarK 

how it shows in microsoft outlook when email is received?

I think the SMTP from address is overriding the notification level value

[sandeepdutt]

Hi @AleshKumarK ,

Can you check  System Mailboxes > Outbound > Emails, what is shown in the From field?

We can quickly check if the problem is with ServiceNow or SMTP/Exchange Server.

Also, Are you using any mail scripts?

[AleshKumarK]

[sandeepdutt]

Hi @AleshKumarK ,

This email account is changing the "From". Check the "from" field in this record.

[Tanushree Maiti]

Hi @AleshKumarK 

Refer:

https://www.servicenow.com/community/developer-forum/email-different-quot-from-quot-address-display-...

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