Hi
Need to configure queue rule based on RITM Requested for country assigned to respective assigned to of same country this should be for sc tasks and incidents
If user submitting the request or incident with the assignment group as 'ABC' then this ticket should assigned to ABC group member of same country as requester and also needs to calculated the queue weightage as well
Example : If Arjun raised ticket from India then ABC group members having 3 agents from India
Agent1 having 10 tickets, Agent2 having 11 tickets and Agent3 having 12 tickets then it should assign the ticket Agent1 because it needs to calculate the least workload member How can we implemeent this logic both for sc tasks and Incident
