need to fetch task number from the email body

[srinidhi]

Hello All,

I need to fetch sctask number from the email body and I need to update the record.

please help me with the script.

example number: SCTASK1234567.

Thanks.

[Ankur Bawiskar]

@srinidhi 

email is on which table? need to update record what it means?

[srinidhi]

Hello @Ankur Bawiskar ,

When ServiceNow receives email, I need to fetch the sctask number from the mail body and  need to update the worknotes of the task.

table name: sc_task.

[Musab Rasheed · Accepted solution]

Hello,

Below is example of fetching number from Subject, you can replicate for body as well.

https://www.servicenow.com/community/service-management-forum/need-to-extract-incident-number-or-cha...

[srinidhi]

@Musab Rasheed 

let me try and get back to you

Thanks.