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12-20-2023 05:14 PM
Hi All,
Need your help, actually I have a custom table which has the state "closed not needed", actually the end users asking that when the state having "closed not needed", they wanna delete those records from that table. Is there any way to achieve this, please help me on this.
Thanks & Regards,
Aditya
Solved! Go to Solution.

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12-20-2023 08:01 PM
Hi @Aditya253 ,
Please double check your requirement since its a delete access before implemeting.
when you say end users do they have ITIL role? if so,
you can create a delete operation ACL (you can refer the existing delete ACL on this table) with ITIL role and add a condition state is ""closed not needed" as below.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

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12-20-2023 08:01 PM
Hi @Aditya253 ,
Please double check your requirement since its a delete access before implemeting.
when you say end users do they have ITIL role? if so,
you can create a delete operation ACL (you can refer the existing delete ACL on this table) with ITIL role and add a condition state is ""closed not needed" as below.
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025