Knowledge management, related articles

JohnnySnow
Kilo Sage

‎12-20-2023 02:34 PM

Hi Team,

 

When we create a new Knowledge article from the platform UI we have the option of adding related articles. I was able to add the related articles, however, when we click the 'View article' related link, I can only see the article and not the related article links. When we check the same on the portal, the related articles are visible on the right side of the screen properly.

 

Does any one know if it is possible to show the related articles on the platform UI as we see on the service portal?

 

Thanks
Johnny

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎12-20-2023 03:31 PM

Hi @JohnnySnow 

 

Could you please share some screen shot to easily find out? where is the issue.

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JohnnySnow
Kilo Sage
In response to Dr Atul G- LNG

‎12-20-2023 06:49 PM

JohnnySnow_0-1703116667428.pngJohnnySnow_1-1703116680711.pngJohnnySnow_2-1703116744413.png

no related article links

Thanks
Johnny

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Tai Vu
Kilo Patron
Kilo Patron

‎12-20-2023 08:29 PM

Hi @JohnnySnow 

kb_view is a UI Page, there's no part from the script which retrieve the Related Article. You can also have a look into it. 

URL: https://<instance_name>/sys_ui_page.do?sys_id=11efa742eb4221007128a5fc5206fe1a

 

And there's no OOTB UI Macro that provide the Related Articles information to reuse as well. (Or I might be missing around)

 

You can find the functionality getRelatedArticles in the script include KBPortalServiceImpl. And This is the Helper API to support Knowledge Service Portal. 

 

So you may need to do your own custom and include to the kb_view page to achieve it.

Ref: How to add related list to Knowledge Article kb_view

 

Cheers,

Tai Vu

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