Need to make State read only when ITIL user closes the task

[mallikabhupathi]

Hi all,

I need to make the State field on the SCTASK read only when the ITIL user sets the task to Closed Complete, Closed Incomplete or Closed Skipped. I have an ACL in place but that does not seem to be working as expected.

Any guidance would be appreciated.

Thanks,

Mallika

[Mark Manders]

This ACL only states that you can write on the field if it is active and not in a closed state (isn't that redundant, since you should have a RITM in closed state inactivated?).

What other ACL's do you have? How are you testing? Is that first condition also validated on your test case (the item checkbox being false)?

Also check your test case for the active flag. If the RITM is closed, it should be inactive (as mentioned before). If you are testing on a closed, inactive RITM, your test case isn't evaluated by this ACL. This will only work for active, closed RITMs