Need to stop the notifications in the Agent workspace

[DNC]

Hello All

We are getting notifications in the AgentWorkspace, whenever the Incidnet state got changed.

We need to stop that.

I have gone through the Provider > Notification and found this notification, https://**.service-now.com/nav_to.do?uri=sys_notification.do?sys_id=a780abb7db270010975954e4dc961962

But after deactivating this notifications also, we are getting the notifications.

Share me your thoughts on this.

Thanks
Nagarjuna

[Runjay Patel]

As per screenshot this notification active, so it will trigger the email. You need to make it in-active.

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[DNC]

I have inactivated and checked too, still notifications are triggering.