No Publish option or Approver on Knowledge Block
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12-20-2023 10:15 AM
Hello,
I've created a Knowledge Block and, to my understanding, they are supposed to take on the Approval process of the Knowledge Base they're added to. However when I look at the Approvals tab, I see nothing. On a KB article, I see the list of Approvers, of which I am one. Shouldn't I see the same thing on a Knowledge Block? See attachment.
I also don't see a Publish option either. I'm an Admin. What might be the issue here? Thanks.
Trish
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12-20-2023 02:25 PM
@Trish Mac who should the approvers be, it is in the review state, so ideally approvers should be attached, can you check if the approvers are active in the system?
Johnny
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12-21-2023 01:21 PM - edited 12-21-2023 01:22 PM
Thanks Johnny. Approvers are ServiceNow Admins of which I am one and I am definitely active in the system as well as the other approvers. I too expect too see the approvers which is why I included the screenshot to show that, oddly, none appear so nobody, including myself, is able to approve this Knowledge Block.
