Requirement : All Approval users should be able to post comments in the Activity Stream input field.
System Functionality : Only Admin/itil/requestor were able to see the Activity Stream and post the Comments.
Did anyone come across this issue and is there a alternate role other than Admin/itil in servicenow to fulfill the requirement.
Is servicenow aware of this functionality?
User with ITIL/admin role were able to see activity Stream.
Other users with no role or approver_user were not able to see activity Stream.
Thank you.
Hi
There is a read ACL on comments of RITM,check it below -
Add role there and you would be able to see the change.
Regards
Omkar Mone
Nope that did not work. Thanks for the response.
Created two new acl records as mentioned by you but still does not work. is this what you suggested?
