Normal changes that need to go to CAB skipping CAB if approval mgr is part of CAB approval group

[Suzanne Coffman]

In our CAB process we first require approval by the requested for's manager of any normal change request (they need to go to CAB).  However, if the requested for's manager happens to be part of the CAB approval group (very common occurrence) when the manager approves the change the state updates to Authorize instead of Assess, so it's impossible to get it onto a CAB agenda.  And no CAB change management team group approvals are added to the request.  How do I fix this?  I've reviewed the Change approval  policies and approval definitions and  even the change approval workflow but I have not yet identified the source of the issue.

[Sagar Pagar]

Hi @Suzanne Coffman.

Make sure to check the Workflow/Flows/Change approval policies for normal change requests.

Thanks,

Sagar Pagar

[Suzanne Coffman]

I have looked at all of the workflows, flows, change approval policies and group approvals related to normal change, as well as a few business rules, and I have yet to identify where these emails are being generated from.