ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Resolved! First name in mail notification

Below is the notification i need to give through mail. In this {User} i need to get only the first name . Ex: if {user} is John Cena it should display only Hi John,Hi ${user},A Request has been raised by ${from},.

suryan by Kilo Expert
  • 1854 Views
  • 5 replies
  • 0 helpfuls

Powershell API example

Hi All,It appears that the Powershell example inside the REST API Explorer tab is malformed, specifically:# Specify request body{request.body ? "$body = \"" :""}}{}"This line is not valid Powershell syntax. Can anybody help me out as to what this sho...

find_real_file.png
JBrennan by Giga Contributor
  • 17924 Views
  • 10 replies
  • 3 helpfuls

How is field mapping done in discovery

Hi,Problem statement- i have discovered virtual windows servers ,But the field "CI NAME" is being populated with the same value as the "MODEL NAME".I want to correct it so that the CI name is correct.Also I want to know how field mapping is done in d...

prafull_k by Kilo Expert
  • 1657 Views
  • 2 replies
  • 0 helpfuls

Major Incident Management Communication Application

One of the key components to managing a major incident is being able to communicate to all interested and affected parties.   In my past life we had a tool, home grown, that was subscription based, meaning that people subscribed to the services, or i...

jjarka by Kilo Contributor
  • 5076 Views
  • 7 replies
  • 0 helpfuls

Resolved! Priority choice labels

HiHow to change priority choice list labels only for incident table? Can someone guide me step by step?

Khanna Ji by Tera Guru
  • 2725 Views
  • 4 replies
  • 2 helpfuls

Incident Management Categories /Close Codes

Hi,We have two different companies that use Incident Management and Problem Management. Each company wants to see their own categories /subcategories /assignment groups / close codes.Is there a "simple" way to do this without seeing the other compani...

kathymorris by Tera Contributor
  • 1163 Views
  • 5 replies
  • 0 helpfuls

Embed a report to an external site?

Hey everyone,  I would like to know if it is possible to embed a report to an external site.  For example, instead of the end user having to create a report in ServiceNow, they would be able to view a live report from a Google site.  I have tried i...

dinoseck by Kilo Explorer
  • 8705 Views
  • 11 replies
  • 2 helpfuls

Resolved! How to uncheck a checkbox when another checkbox is checked

I have the following situation.   I have 2 checkboxes.   One checkbox (CB1) that has a ui policy to show additional variables and other checkxbox (CB2) doesn't.   What I don't know how to do is to have a checkbox unchecked if another checkbox is chec...

JR Guieb by Tera Expert
  • 4359 Views
  • 4 replies
  • 0 helpfuls

project ideas

I am new to the servicenow platform and I want to do a demo project on IT Service management or Operations management in my company. So,what kind of project can I implement such that it is useful to the company and myself.

saikaushik by Kilo Explorer
  • 3858 Views
  • 2 replies
  • 1 helpfuls

Resolved! ui action overriding submit button

Hi Experts,i have created a UI Action that is supposed to reset all the fields in the form while creation .below is the codeif(current.isNewRecord()){current.setWorkflow(false);current.autoSysFields(false);current.u_phone="";current.u_type="";action....

find_real_file.png find_real_file.png