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does ACL gets captured in update set??

Hi Friends,Does anyone know if ACL's are captured in update set or not because I tried editing one ACL but coudln't find it's update in Update set. ?? Can anybody tell me how to capture it.

Ct111 by Tera Sage
  • 5412 Views
  • 7 replies
  • 1 helpfuls

Resolved! how to filter opened_by belongs to a specific group

On filter condition builder, Is there a way i can extract a list of users who belongs to a specific group?I want to extract a list of users from user based on their group and use it in the workflow if activity. I'm doing something like this below but...

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tshk by Giga Contributor
  • 3801 Views
  • 7 replies
  • 3 helpfuls

Attach new SLA to pre-existing tickets

We recently created SLAs for catalog tasks and would like to attach the SLA to tickets that were opened before the SLA was created but I can't find a way to force the SLA to run on these tickets. Is there anyway to do this?

Resolved! Formatting content of text fields via a script

I have built a Standard Change using a Record Producer to capture the information to populate various fields.I then use a Workflow to generate tasks.  I'm using the Advance Script section in the Task Workflow Activity to creat the content of the Sho...

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simonbourne by Kilo Contributor
  • 1310 Views
  • 2 replies
  • 0 helpfuls

Acknowledge button

When I click on acknowledge button of the incident ticket the status changes 15, it should be acknowledge. Please assist

Getting Empty Values in Soap Request

We are integrating SNOW with third party tool using soap message. We creating the incident by triggering the business rule. The incident getting created in third party tool but field mapping is not happened. We have put logs in our business rule and ...

omgayathri by Kilo Explorer
  • 1229 Views
  • 1 replies
  • 0 helpfuls

Update variable value using SetValue

Hi,i'm trying to update requested item variables using script. i tried to do it using the setValue functionSeems like this option workreq.variables.first_name = 'MY NAME';but this option does not work:req.setValue('variables.first_name ','MY NAME);re...