As it is now, our shop is using one schedule for all of our IT maintenance. Regardless of whether the maintenance is on a critical business service or a single cluster node, we have to use the same time blocks to perform the maintenance. The way ...
When a Project task is created, and the Planned End Date is valued, after save it reverts to 1 day into the future from the parent Project's 'Planned Start Date'. If you go back into the Project Task and re-update the field, it saves fine, and upda...
Hi All,Recently we upgraded our instance from Eureka to Helsinki, and we noticed that the Additional Comments field behavior got changed. Now the label "Customer Visible" is not appearing sometimes and sometimes it starts to appear. So could someone ...
Templates are applying using Apply Template option. I could see an message showing that Field modified by Template for the fields which are modified by Template . I want track those Fields. I was able to get the Template name which has applied but ...
I am working on integration part and i have to migrate data from remedy to service now.Could someone please guide me what is the best practice to migrate the data.what all challenges will i be facing while migration will take place.As i am new to thi...
Hi AllBeen reading up about the new SLA condition rules functionality, has anyone done much on this?We have an OLA that is created on Incident create, this waits for someone to assign the ticket to a person, once this is met this fires another OLA wi...
We recently upgraded to Geneva Patch 3 and started having issues with our SAML SSO. We upgraded to Mult-Provider SSO and are still unable to single sign on when going directly to https://instancename.service-now.com however if we navigate to https:...
Hi All,How to get CI service owner and requester's manager as approvers in workflow approval activity for a catalog Item.Catalog Item has application variable which captures CI's and employee variable for requester.If CI's service owner is missin...
Hi,I am currently in the process of setting up our Assets within Service-now, I have set it up so that the as required the Asset will have a warranty expiration date. I am looking at setting up email notifications when the expiry is in the next 30 da...
Hi,In order to better manage the ITIL licenses, I need to find those ITIL users who have not performed any activity in the system.Is there an easy way to find this?
In date or date time field user will not be able to select the date before today .. how to do that????
Hi everyone,I am working on a change application and here is what I need.Scenario:I am looking to have separate workflow actions based on the value of the approval form field.Questions1st, I customized the approval field on the form to add (Not yet r...
I want to sort the list of incident on the basis of state where "On hold" is followed by "New" is followed by "In progress" without even changing the values of choices.
Hello,I need some help in creating REST API URL with OR condition. e.g. Assigned Group = A OR Assigned Group = B OR Assigned Group = Chttps://xxx.service-now.com/api/now/table/change_request?sysparm_query=assignment_group='A' https://xxx.service-no...
Hi everyone, One of the biggest concern that we have while implementing Incident Management is the need to put Incident Work Log and Incident Task Work Log (Journal entries) into one view. There is a need to see both in the Incident Record. Is this f...
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