Not able to add closed and canceled incidents to problem record

Bhavani1995 · ‎08-11-2025

As an admin user I am able to add incident to problem record but when i am impersonating with other users they are unable to add closed and canceled incidents to problem record

Dr Atul G- LNG · ‎08-11-2025

Hi @Bhavani1995

Did you check the ACL implementation for non-admin users? I think it’s expected behavior that they can’t close or cancel Incidents. To allow this, you’ll need to modify the Business Rules or ACLs accordingly.

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Bhavani1995 · ‎08-11-2025

Hi Dr Atul,

Which ACL do we need to check for non admin users

Bhavani1995 · ‎08-11-2025

Which Acl do we need to check for non admin users

Nikhil Bajaj9 · ‎08-11-2025

Hi @Bhavani1995 ,

Any specific use case to add closed or canceled incidents with Problem. As it is not expected or normal behavior.

Regards,

Nikhil Bajaj

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