Not able to add closed and canceled incidents to problem record

Bhavani1995
Tera Contributor

‎08-11-2025 04:40 AM

As an admin user I am able to add incident to problem record but when i am impersonating with other users they are unable to add closed and canceled incidents to problem record

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4 REPLIES 4

Dr Atul G- LNG
Tera Patron

‎08-11-2025 06:44 AM

Hi @Bhavani1995 

Did you check the ACL implementation for non-admin users? I think it’s expected behavior that they can’t close or cancel Incidents. To allow this, you’ll need to modify the Business Rules or ACLs accordingly.

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Bhavani1995
Tera Contributor
In response to Dr Atul G- LNG

‎08-11-2025 06:54 AM

Hi Dr Atul,

 

Which ACL do we need to check for non admin users 

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Bhavani1995
Tera Contributor

‎08-11-2025 06:51 AM

Which Acl do we need to check for non admin users

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Nikhil Bajaj9
Tera Sage

‎08-11-2025 06:52 AM

Hi @Bhavani1995 ,

 

Any specific use case to add closed or canceled incidents with Problem. As it is not expected or normal behavior.

 

Regards,

Nikhil Bajaj

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Nikhil Bajaj

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