Not able to edit SOW form for Knowledge Article

Sachithananda 1
Tera Expert

8 hours ago

Sachithananda1_0-1768836194398.png

GETTING ERROR AS The 'Knowledge' section is in the sn-component-workspace-knowledge application and cannot be edited. The installed application 'sn-component-workspace-knowledge' is private. 

 

 

expected result: Add/Remove fields on SOW view for Knowledge Articles

Sachithananda1_1-1768836309660.png

 

 

 

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1 REPLY 1

Matthew_13
Mega Sage

an hour ago

Hi Buddy,

 

The Knowledge section in Service Operations Workspace (SOW) is rendered by the sn-component-workspace-knowledge application, which is an out-of-the-box private application. Because it’s private, the Knowledge form in SOW cannot be edited or extended using Form Designer, form layouts, or dictionary changes. That’s why you’re seeing the message that it cannot be edited.

Basically, you cannot add or remove fields on the OOTB Knowledge view in SOW.

If you need to change which fields are shown, the supported options are:

  • Keep using the classic Knowledge form for authoring/editing.

  • Or create a custom Knowledge page in UI Builder for SOW, where you can control exactly which fields are displayed and how.

Trying to modify the delivered Knowledge component directly isn’t supported and will always be blocked.

 

@Sachithananda 1 - Please mark Accepted Solution and Thumbs Up if you found Helpful 🙂

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