Not updating the worknotes label in the updated records in the incident form

[chandan86patra]

Hi ,

On load client script not working in updated records but it is working in new records

function onLoad() {

   //Type appropriate comment here, and begin script below

       //Show a Placeholder in a worknotes field

   let workNotes = g_form.getControl("work_notes");

   if (workNotes) {

       workNotes.placeholder = 'Work notes are visible for operators in SM.now and connected ticket tools, but not in the ESC portal';

   }

    //Show a Placeholder in a comments field

   let comments = g_form.getControl("comments");

   if (comments) {

       comments.placeholder = 'Comments are visible for users in the ESC portal and operators in SM.now, but not in connected ticket tools';

   }

   let labelText = g_form.getLabelOf('comments');

   if (labelText.substring(labelText.length - 1) == ':')

       labelText = labelText.substring(0, labelText.length - 1);

   labelText += new GwtMessage().getMessage('  (ESC portal visible)');

   g_form.setLabelOf('comments', labelText);

}

for  new  Record 

 for old Record 

Can anyone help me 

Thanks 

[RajC59005800307]

Try to use this just to debug the issue and see if it work on old existing records by this

if(!g_form.isNewRecord()){
}

If my answer helped you in any way, then mark it as helpful or correct. This will help others finding a solution.

[chandan86patra]

@RajC59005800307 : it is not working