Not updating the worknotes label in the updated records in the incident form

chandan86patra
Tera Contributor

Hi ,

On load client script not working in updated records but it is working in new records

function onLoad() {
   //Type appropriate comment here, and begin script below
       //Show a Placeholder in a worknotes field
   let workNotes = g_form.getControl("work_notes");
   if (workNotes) {
       workNotes.placeholder = 'Work notes are visible for operators in SM.now and connected ticket tools, but not in the ESC portal';
   }
    //Show a Placeholder in a comments field
   let comments = g_form.getControl("comments");
   if (comments) {
       comments.placeholder = 'Comments are visible for users in the ESC portal and operators in SM.now, but not in connected ticket tools';
   }
   let labelText = g_form.getLabelOf('comments');
   if (labelText.substring(labelText.length - 1) == ':')
       labelText = labelText.substring(0, labelText.length - 1);
   labelText += new GwtMessage().getMessage('  (ESC portal visible)');
   g_form.setLabelOf('comments', labelText);
}
 
for  new  Record 
chandan86patra_0-1732251033283.png

 for old Record 

chandan86patra_1-1732251054394.png

 

 

Can anyone help me 

 

Thanks 

2 REPLIES 2

raj chavan
Tera Guru

Try to use this just to debug the issue and see if it work on old existing records by this

if(!g_form.isNewRecord()){
}

If my answer helped you in any way, then mark it as helpful or correct. This will help others finding a solution.

 

Kindly mark it correct and helpful if it is applicable.

Thanks,

Raj

@raj chavan : it is not working