Notification is not triggering in open state

pramn
Tera Guru

Hello Team , 

I have created  notification for Open state , but looks like its not triggering , can some one help me to fix this ?

pramn_0-1692705823719.png

 

1 ACCEPTED SOLUTION

No you can just add an OR condition for each state in the same notification.

If my answer solved your issue, please mark my answer as Correct & Helpful based on the Impact

Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.

View solution in original post

3 REPLIES 3

Nayan  Dhamane
Kilo Sage
Kilo Sage

Hello @pramn ,

Just add the condition for state as state changes to open.

If my answer solved your issue, please mark my answer as Correct & Helpful based on the Impact

Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.

but we have notification for every stages open is the one of them  ? then we need to write notification for every stage?

No you can just add an OR condition for each state in the same notification.

If my answer solved your issue, please mark my answer as Correct & Helpful based on the Impact

Best Regards,
Nayan Dhamane
ServiceNow Community Rising Star 2023.