Notification request item delivery

ahmed-24
Tera Contributor

‎08-19-2025 12:58 AM

Hello can anyone know how to test this email notification : Request Item Delivery. because i can't  choose the stage delivery  

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Thank you all 

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Shashank_Jain
Kilo Sage

‎08-19-2025 01:13 AM - edited ‎08-19-2025 01:13 AM

@ahmed-24 ,

 

You need to check which flow is responsible for changing the stage of the request item.

  1. Go to Flow Designer and search for flows with names containing “request”.

  2. Identify the flows related to the requested item (RITM).

  3. You will find the flow where these stages are defined.

  4. Review the conditions that control how the stage transitions occur in the flow.

  5. Make the necessary updates to the RITM accordingly.

Note - For example, In my PDI this flow is responsible for stage transitions.

 

Screenshot (16).png

 

As per the conditions stage will move , review the conditions and make necessary updates in RITM.

 

If this works, please mark it as helpful/accepted — it keeps me motivated and helps others find solutions.
Shashank Jain
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Harshal Aditya
Mega Sage
Mega Sage

‎08-19-2025 01:17 AM

Hi @ahmed-24 -

 

Good Day!!

As a quick workaround , I would suggest  changing the stage using Background Script.

 

Please let me know if you need any help with the script

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