Notification

Willoma
Kilo Contributor

‎11-07-2023 04:27 PM

Hello, please I am relatively new in servicenow.  Does a user/customer get an email notification when the assignee changes state of an incident to "on hold Awaiting User"?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎11-08-2023 04:20 AM

Hi @Willoma 

 

There are few OOTB notification set up.

 

AtulyaLNG_0-1699445987584.pngAtulyaLNG_1-1699445997378.png

https://INSTANCENAME.service-now.com/now/nav/ui/classic/params/target/sysevent_email_action_list.do%...

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ersureshbe
Giga Sage
Giga Sage

‎11-08-2023 06:01 AM

Hi, It can be achievable through simple configurations. In the left navigation pane, Type notification and open that sys_notifcation table. Here some existing notification is already available use that as a reference and create for your own requirement,

I believe, OOB is having state change notifications. It will help to resolve your existing requirements.

Regards,
Suresh.
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