Notifications issue

[SameeraD]

Hi,

I’m facing an issue where a specific user is receiving emails for updates in the Incident and Change modules, but not for the Demand module. I reproduced the issue in UAT, and emails were sent successfully there. Other users are receiving emails from the Demand module without any issues — it’s only this user who is affected.

Please help me with this .

• Thanks 

[SVimes]

Have you looked at the configuration of the notifications and confirmed the user meets all criteria to receive the notification? Does the user have the notification disabled at all?

[SameeraD]

Hi 

Yes user meets the criteria and notifications were enabled