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Notifications

ServiceNow40
Tera Contributor

I want remove on the Email like

"[caution: This E-mail originated from outside. Verify all attachments or links before clicking or opening. Use the 'Report Message' button to report anything suspicious.]"

 

Cross check already done from my end like Notification and Email subject.

 

Where i can check or remove the above Caution.

 

3 REPLIES 3

jency83
Tera Guru

I believe this is a behavior of your company Email environment, not ServiceNow itself.

It depends what mail servers are you using.

If you're on MS Azure cloud and you use default ServiceNow servers, you will get this message.

You can set up Mail servers in Azure but as far as I know there is a limit of 10k emails sent in a day and this can be a bottle neck for large organizations.

GlideFather
Tera Patron

Ello @ServiceNow40,

 

I checked in my PDI and couldn't find anything similar to it.

 

Please share more details, when or whom it receives and optimally a screenshot as well

_____
100 % GlideFather experience and 0 % generative AI

Dr Atul G- LNG
Tera Patron

Look like it is some org setting

 

https://learn.microsoft.com/en-us/answers/questions/5109522/external-message-warning

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